For non-defective items

We do not offer refunds or accept returns for used laptops and other second-hand products once the purchase is completed. Please carefully review all product photos, specifications, and condition details or contact with us before placing your order.

For defective products

If the product has a functional defect that was not disclosed in advance, please contact us within 7 days of delivery. We will inspect the product and provide repair, replacement, or refund at our discretion.30-day warranty

All products come with a 30 day warranty starting from:

The delivery date of the product, or

Pickup date at the store (if picking up at the store)

Warranty details

Warranty Coverage:

Hardware failure not caused by the customer's fault

What is not covered by the warranty:

Physical or water damage

Electrical damage (burnout, short circuit, etc.)

Software problems caused by customer actions

Normal wear and tear

Warranty and support procedures

Step 1: Contact us first

Please contact us via Messenger or email and our engineers will provide remote support to diagnose and resolve the issue.

Step 2: Return if necessary

If we cannot resolve the issue remotely, please return the laptop to our office with all accessories.

We accept the following shipping methods:

Japan Post

Yamato Transport

Sagawa Express

Or, bring it to convenience stores such as Seven-Eleven, Lawson, and Family Mart.

Step 3: Repair or replace

Once the product arrives, we will inspect and repair it. If the product cannot be repaired, we will consult with you and provide a replacement.

All sales are final. By placing an order, you agree to this policy.